During Normal Operation Later Models (Android version 5.0 or above)
1. Tap Apps > Settings > Backup and reset
2-Tap Factory data reset > Reset Device > Erase Everything
3 . Tap Reset device > Delete all
With No Response
If you screen is frozen or you could not turn on your phone, we advise you to perform a factory reset using the "Recovery Mode".
1. Hold the Volume up + Home + Power buttons at the same time.
1. Hold the Volume up + Home + Power buttons at the same time.
2. Once the Android recovery mode appears, select: wipe data / factory reset with the volume keys
3. Enter with the power key
3. Enter with the power key